Warranty Policy

Finger Lakes Mercantile | Durinn's Marketplace Limited Warranty

Finger Lakes Mercantile LLC ("FLM") and its subsidiaries warrant your product against defects in materials and worksmanship when purchased through FLM. This warranty is extended only to the original purchaser or the person receiving the product and shall not be extended to any other person or transferee. The warranty is valid from the date of purchase for a period of three (3) years. In the case of a covered warranty defect, FLM will, at the Buyers request: (A) replace the product with a new product of the same model number; or (B) provide a partial or full refund of the original purchase price to you in exchange for return of the product.

This warranty does not cover customized laser engraved orders, defects or damage arising from improper use or maintenance, normal wear and tear, accidental or external causes. Unauthorized repair, modification or customization of your product by someone other than authorized FLM personnel voids this warranty.

For warranty service on covered defects during the warranty period, contact FLM using the contact information located here. Prior to providing warranty service, FLM may require you to provide proof of purchase details including, but not limited to, a receipt or sales invoice.

This limited warranty gives you specific rights that are in addition to the other rights you may have under applicable laws. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY FLM. FLM DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND FLM'S LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.