Privacy Policy

Finger Lakes Mercantile LLC (FLM) and its subsidiaries are committed to protecting the privacy of our customers. This Privacy Policy is designed to inform you about the types of information that we gather about you and your organization, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

Collection and Use of Your Personal Information

For all visitors to its websites, FLM collects general data pertaining to each web site visitor, such as the visitor's IP address, operating system, browser type and version number, and the web pages viewed. This information is aggregated with all other visitor information.

FLM collects personal information, which means information by which specific individuals can be identified, including by name, identification number, mailing address, email address, and other personal characteristics or attributes. FLM will process personal information collected from you fairly and lawfully and will not use such personal information for purposes that are incompatible with the purposes it was requested and received. For example, FLM will use your personal information to process orders; to help us to improve our websites and your online experience; to provide you with information about our products and services; for ordering, customer support, payment, processing and service purposes; to transact business with us; for collections and related billing or credit purposes; and as otherwise allowed by law.

Sharing Your Personal Information

FLM may share your personal information within our organization, with any FLM subsidiary worldwide, or with authorized third parties (e.g., business partners, suppliers and financial institutions) as described in this policy. We may also disclose information in response to subpoenas, governmental requests or other legal process or to otherwise protect our legal or contractual obligations. We will not sell or otherwise transfer your personal information to individuals or entities outside of us or one of our authorized partners or resellers without your approval.

Cookies

FLM uses "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

E-mail Communications

FLM provides resellers with promotional announcements for savings, rebates, events and product launches and these announcements can be stopped at any time by selecting the opt-out feature at the bottom of the e-mail. We do not sell these e-mail lists to any of our business partners for any reason.

Security of Your Personal Information

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Surveys & Contests

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

How to Contact Us

You can contact FLM by sending an e-mail to contact@flmstore.com or sending a letter to the mailing address listed below. Please include your contact information and a detailed description of your request or privacy concern.

Finger Lakes Mercantile LLC
2833 W. Ridge Rd #28
#26683
Rochester, NY 14626

FLM reserves the right to change its practices concerning information gathered from visitors to its websites. If such changes occur, this Privacy Policy will be updated. Visitors should check back periodically to confirm the then-current terms of this Policy. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.