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Welcome. What can we customize for you today?

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Who We Are

Finger Lakes Mercantile LLC was established in February 2019. Our business structure was built on diversification, creative passion, and uniqueness. We are in both the maker space and reseller space meaning we not only buy from and support small business makers in many areas of artisanship, we are ourselves artisans and produce our own products. In addition, we seek opportunities with larger distributors for products we believe align with the needs and wants of our customer base. Progression through research and experimentation is how we discover new things to bring to the table and broaden our horizons. There's so much potential out there, we feel sticking to a limited scope of products is just plain boring! Our online catalog is expanded upon on average of three times a week with new products.

Finger Lakes Mercantile LLC is a veteran owned and operated e-commerce company.

What We Do

As previously mentioned, we are also artisans. We currently offer the following services to our customers through in-house or outsourced agreements:

Custom Laser Engraving - We'll engrave anything you like on whatever you like within the capabilities of our current equipment and limitations of MSDS safety restrictions for the given material. Please see the list of materials on the right (or below for mobile users) for a more comprehensive break-down of what we can currently mark. If it's not there, feel free to ask us about it.

Custom Apparel - We have an ever expanding line of apparel available for embroidery and screen printing. Some of the major name brands we have access to are Nike Golf, Underarmour, OGIO and OGIO Endurance, The North Face, Eddie Bauer, Adidas, Calvin Klein, Oakley, Tommy Hilfiger, and many more. While the catalog may not list all of these just yet as our team is small and we're only a year old, we can promise you it'll get added. If you're looking for a particular brand of apparel and you're not seeing it, please feel free to reach out to us. We'll be happy to look through our distributor portals to find what you need.

30W Co2 Galvo Laser

Leather
Wood
Granite
Marble
Corian
Ceramic
Porcelain
Acrylic
Picture Frame Board (Mat Board)
Mother of Pearl
Stock Paper
Pressboard
Wood Veneer
Tile
Cork
Powder Coated Tumblers (or anything similar)

30W Fiber Galvo Laser

Stainless Steel
Steel
Titanium
Aluminum
Carbide
Various

Our Work

Here are just a few examples of our work.

2-506th Currahee

Stainless Steel Coasters

Memorial Cuff Bracelets

Anodized Aluminum

Wood Customization

Maple Box

3rd Infantry Division

Multitool

Blade Engraving

Stainless Steel Blade

U.S. Army Veteran

Leather Wallet

U.S.S. Mississippi

Porcelain Tile

Thor's Hammer & Tree of Life

Granite

The Legal Stuff

How many of you clicked the button to go here first to find out what sort of 'Boring Necessities' you'd find? It's okay, it was just as boring to write it all. But we emphasize its importance as custom design work has a few extra caveats to how we handle customized orders. Read on, and if you have any questions, feel free to let us know. We'll have the caffine on stand-by if you need a life line.

Privacy Policy

Finger Lakes Mercantile LLC (FLM) is committed to protecting the privacy of our customers. This Privacy Policy is designed to inform you about the types of information that we gather about you and your organization, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

You can read all about that over here.

Warranty Policy

This mostly applies to goods you buy directly from us. Please ensure before asking us to engrave something you bring to us, it doesn't void the warranty of whatever you're asking us to put under the laser. We will not be held responsible or liable for your decisions. By ordering engraving services from us, you accept these conditions. Our warranty policy can be accessed here.

Terms & Conditions

All the wonderful legal jargon you see on the back of our invoices if you get one mailed to you. Except now you can see it here before you order from us.

Return Policy

Our return policy can be located here.
The return request form referenced in this policy can be found here.

How to Reach Us

There are a myriad of ways to reach us. You can Facebook us, leave us comments on YouTube, message us on Instagram or Twitter, call or email us. We do try to respond to all avenues of communication in as timely a fashion as possible.

Please note FLM is currently an e-commerce only business. We don't, at present, have a physical store location.

[Current hours of operation]

Monday: 10:00am - 7:00pm
Tuesday: 10:00am - 7:00pm
Wednesday: 10:00am - 7:00pm
Thursday: 10:00am - 7:00pm
Friday: 10:00am - 7:00pm
Saturday: Closed
Sunday: Closed



Mailing Address

2833 W. Ridge Rd #28
#26683
Rochester, NY 14626



Email Support

contact@flmstore.com
support@flmstore.com



Phone Support

(585) 944-1077
(585) 678-5132